Request the deletion of your data

Applies to the Samval Central app and platform, by Fundación Samval

How to request deletion

You have two channels, in whichever order you prefer:

1. Through your school — your educational institution’s administration manages Samval Central accounts and can process the deletion directly.
2. Writing to us — send an email to [email protected] stating: your name, your school and your username. If you act on behalf of a minor, please say so. We will verify your identity before processing the request.

We will respond within fifteen (15) business days, as required by Colombian Law 1581 of 2012.

What data is deleted

Once the request is approved, the following is removed from the platform:

• Your access account: username, credentials and session tokens.
• The identification data linked to your account (name, role, class).

What data may be retained

The official academic record (assessments, achievements, attendance) is an educational record the school is legally required to keep under Colombian education regulations and its internal rules. That retention is managed by the school as controller of its academic records, even after the access account is deleted. You can ask your institution about its retention periods.

Questions

Write to [email protected] or read our privacy policy.